HandlrVisual Locker Support
Get help with Visual Locker on iPhone, iPad and Apple Vision Pro. You can report a problem or share product feedback with the Handlr apps support team.
Email app-support@handlr.aiBefore emailing
Tell us your Visual Locker version and build, your device model, your iOS, iPadOS or visionOS version, what you expected and what happened. Steps that reliably reproduce the problem are especially useful.
Please do not attach private photos or videos, vault screenshots, filenames, folder names, search terms, passcodes or purchase credentials. We will never ask for your Apple Account password or vault password.
Standard Unlock uses Face ID or Touch ID where available on iPhone and iPad, or Optic ID on Apple Vision Pro, with device-passcode fallback. Private Password uses your vault password instead of the device passcode, with an optional Face ID, Touch ID or Optic ID shortcut. Handlr cannot see your vault or recover its password.
Try the enabled biometric shortcut if it remains available. Otherwise you need another restorable copy and the vault password, or must reset the vault and delete its encrypted contents. Do not email a vault password to support.
If a completed purchase is not recognized on a supported device, open Visual Locker’s Pro information screen and choose Restore Purchases while connected to the internet. Restoring Pro never transfers vault content.
Visual Locker copies selected media into its encrypted vault. Removing an original from Photos is a separate choice and Photos may keep it in Recently Deleted.
Backup eligibility is off by default. If you enable it, Apple controls when and whether an encrypted device backup completes. This is not Visual Locker sync and it does not keep vaults matched across devices.
Your Apple Vision Pro, iPhone and iPad each keep an independent local vault. Media, folders, settings and deletions do not move between them.
On iPhone and iPad, independently imported spatial media is shown in ordinary 2D. These apps have no Spatial or Immersive controls and do not connect to your Apple Vision Pro vault.
Contact
Email: app-support@handlr.ai
Operator: Handlr Ventures Ltd, trading as Handlr
Registered address: 82 Wandsworth Bridge Road, London, SW6 2TF, United Kingdom